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Revised ISO/IEC 20000-1 service management system standard
Date:28-01-2020
Revised ISO/IEC 20000-1 service management system standard
The international ISO/IEC 20000-1:2018 standard that replaces ISO/IEC 20000-1:2011 was issued for service management system in September 2018. 3-years transition period that ends 30.09.2021 was set up. After this date all certificates issued according to ISO/IEC 20000-1:2011 become invalid.
Certified organizations should adopt their food safety management system according to ISO/IEC 20000-1:2018 requirements.
New standard brings several changes, e.g.:
- understanding the needs and expectations of interested parties
- enhanced focus on leadership and management responsibility
- risks and opportunities control
- changes in planning and operational control
- service management objectives and planning to achieve them
- service management system planning
- knowledge
- control of parties involved in the service lifecycle
- configuration management
- service reporting